Orders, Delivery & Returns
ORDERS, POSTAGE, SHIPPING & CANCELLATION
We go to great lengths to ensure our flowers are checked, packaged and delivered with the care and consideration to our valued customers. We use in house delivery as well as courier services when needed.
Subject to payment of your order, property and risk of the goods passes to you upon delivery of the goods to your nominated delivery address. Once products are dispatched, being available to receive the delivery is the responsibility of the customer. If no one is home to receive the delivery, we will leave flowers at, or near, the front door or entrance if we deem it safe to do so. If this is necessary, our fresh flower bouquets are wet wrapped so they have a temporary water source, and a photo of the delivered flowers will be sent to your mobile number provided. If there is no where safe to leave the flowers, or if the property is inaccessible (including if there is a dog or other animal in the vicinity of the entrance), or if the address provided is incorrect, the flowers will be returned to our studio. If the item is returned, we will contact you to arrange redelivery with subsequent delivery attempts at the expense of the customer. We are not liable for any products not received due to an incorrect address being provided. Hence, please ensure that you enter the correct address at the time of placing an order.
No cancellations are permitted once payment is received and the order has been submitted.
HANDLING & DELIVERY TIMES
All Blossom and Blaze Floral products are made to order.
Fresh Flowers: All fresh bouquets and arrangements are made with hand-selected fresh market flowers and so cannot be made up days or weeks in advance. Fresh flowers are available for pick up every day (if ordered by 48 hours prior) or delivery Wednesday and Fridays between 12pm-5pm (if ordered at least 48 hours prior to delivery date). Orders can be placed ahead of time for future dates.
Dried Flowers: Please see individual items for lead time. Some larger arrangements may require up to 2 weeks to ensure all flowers are correctly dried before use. Dried flowers are available for pick or postage. Once your item is ready, you will be contacted via email to organise pick up time and dates (if this option was chosen). Please note: we cannot deliver to WA, NT or TAS due to biosecurity laws.
While we endeavour to deliver our products promptly, delivery times are estimated only and factors beyond our control may result in delays. We accept no liability for damages or losses as a result of any such delays.
If there are any delays to your order before delivery, we will notify you immediately via email. Blooms are seasonal so may differ from the photos. We will substitute flowers and foliage for similar materials as needed to ensure our bouquets and arrangements are filled with beautiful, quality, local blooms.
If you require an urgent delivery, please contact us to discuss. Urgent deliveries will incur an additional charge.
Returns refunds exchanges
RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Returns or exchanges are not accepted for change of mind or if the flowers differ from the photos. Blooms are seasonal so may differ to the photos. We will substitute like for like flowers and foliage as needed to ensure our bouquets and arrangements are filled with beautiful, quality, local flowers. You may receive bouquets or arrangements that have different flowers or foliage to those pictured but the overall look and feel will be similar.
Several types of goods are exempt from being returned. Perishable goods such as food, fresh flowers or dried flower arrangements cannot be returned. We also do not accept products that are intimate, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
· Gift cards
· Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
· Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
· Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Refunds are not given for change of mind or incorrect size. Refunds are not given due to incorrect use or care.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at admin@blossomandblaze.com.au
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange for the same item, send us an email at admin@blossomandblaze
Gifts
If the item was marked as a gift when purchased and delivered directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping
After contacting us via email to discuss your refund, you will be asked to return your product, and mail it back to us.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.